The Information Technology Office is working this morning to address an SSL security issue. If you receive any SSL related error messages while checking your e-mail or browsing to the Clergy webmail address please be patient while we work to address it. We will post any updates to this page.

Update 11:24 AM: The SSL Certificate problem has been addressed. All clients should be connecting normally now. Please report any errors received after this time to the IT Office directly. You can contact us here.

E-mail delivery to rr.com e-mail addresses has been restored.  All backlogged e-mail from the last 3-4 days was delivered this morning.  Please continue to report any outages to the IT Office.

The Information Technology (IT) Office has completed repairs on all Conference e-mail delivery systems.  All of the major Internet Service Providers (ISP) have been informed of our repairs and have now removed our servers from their spam filters.  Please do not send a repeat e-mail if you have sent one recently that has not been returned.  If you have not received a bounce error or the recipient has not yet received the message, then it is still sitting in our e-mail queues.  Now that all of the major ISP’s have removed us from their block lists we anticipate full resumption of e-mail delivery within the next twelve hours.

All Internet Service Providers are now processing our e-mail normally with the exception of RoadRunner.  Due to their restrictive inbound rate limiting policies, delivery of the RoadRunner backlog in our queues will take longer.  Unfortunately, there is nothing further that the IT Office can do except to wait for their policy limits to time out.  If you have sent e-mail to a rr.com e-mail address and it hasn’t yet bounced, then it is still sitting in our queues waiting to be delivered.  Please do not send it again.  It should deliver or bounce within the next twelve hours.

On a related note, we have initiated limits on the rate at which we send e-mail to any rr.com e-mail address.  This is done in the hope that we will not experience delivery delays again.  While this may introduce a small artificial delay in delivery during times of regular usage, we hope that this change will prevent wide scale outages of service to this domain during times of peak usage.  As we move forward the IT Office will be monitoring the effects of our own rate limiting policy to make sure that it does not have a large impact on overall operations.  Roadrunner’s inbound policies affect e-mail traffic from all organizations, not just ours.

Those of you who have been reporting issues over the last few days regarding e-mail not delivering properly should check your e-mail accounts tomorrow to see if the e-mails have delivered.  Please continue to check this webpage for updates and contact Douglas Ward directly with any questions, concerns or outage reports.

The Information Technology (IT) Office is addressing an issue involving spam e-mail being sent through our e-mail servers.  This has caused a considerable amount of backlog for our legitimate traffic since our servers have been blacklisted.  You may be receiving a high volume of e-mail errors at this time.  We are working to resolve these issues and expect full e-mail delivery to be restored within the next 12-24 hours.  As always, updates will be posted on this website.  We regret the inconvenience and appreciate your patience while we work to resolve this issue.  Please feel free to contact Douglas Ward with any questions or concerns.

The Information Technology (IT) Office has been receiving multiple reports regarding the following sample e-mail:

From: Customer Care Centre <tish72976@sbcglobal.net>
Date: July 23, 2010 9:50:04 PM EDT
To: undisclosed recipients: ;
Subject: Alert!!!
Reply-To: customercaredpt01@live.com

An HTK4S virus has been detected in the nccumc.org Webmail server,and all nccumc.org webmail accounts need to be upgraded immediatly to prevent damage to the nccumc.org webmail. You are therefore required to provide your account identities listed below to enable us verify and perform maintainance in your account with the new HTK4S anti-virus/anti-Spam version 2010. failure to provide your valid information, your account will be suspended temporarily from our services.

Full Name:………………
User Name……………
Password:…………
Date Of Birth:………..

Copyright nccumc.org Webmail 2010 All Rights Reserved

This is not a legitimate e-mail message.  It was not sent by a representative of the IT Office.  We will never send any of our e-mail accounts a message asking for personal information.  If you receive this type of e-mail requesting any kind of personal information then it is not legitimate and you can safely delete it.  The only way in which we collect personal data is through our Online Data Collection System.  Please feel free to contact David Reid or Douglas Ward if you have any additional questions or concerns.

The Information Technology Office has been receiving reports of delayed delivery to Timewarner (Roadrunner) e-mail addresses from all over our Conference.  Unfortunately this e-mail system has a rate limit for how many e-mail messages than can accept from one server per hour.  Since many of our churches (as well as the Conference) attempt to communicate with this e-mail system we are well over the limit.  We have initiated discussions with this Internet Service Provider to have our server white listed.  Until then the e-mail is delayed and not bounced.  It will be delivered later in the day after you send it.  If you would like to read more about this issue you can do so here.

The Conference list server has now been brought back online.  List administrators should now be able to access their mailing lists to make changes to membership and list settings.  It will take a few hours for the backlog of e-mail messages to process.  All external systems are now fully operational.  Please contact David Reid or Douglas Ward to report any error messages you experience while accessing our systems.  We appreciate your patience while we work through repairing the list server.

The Information Technology Office will be performing unscheduled preventative maintenance on the Conference Listserv server beginning at 8 PM on Wednesday, July 7th.  This maintenance must be completed so that we may avoid another system outage.  All of the list archive data will be copied to a new hard drive overnight.  Service should be restored by tomorrow morning.

This issue is related to the June 17th outage and not the recent building move.  The server is unfortunately a victim of its own success.  The mailing list archives have filled the hard drive on which they are stored and this drive must be replaced.  The June 17th repair was hoped to prevent this replacement but unfortunately this service consumed far more disk space than was forecast.  We regret the inconvenience and will update this post with the latest information.

Please feel free to contact Douglas Ward or David Reid with any questions or concerns.

Update: July 8th 12:00 PM
202 of 278 GB of archives have completed copying.  We anticipate restoring service to the list server late tonight or early Friday morning.

The Information Technology Office is working to resolve a mailing list outage on our listserv server. We first discovered this issue yesterday and will work to resolve it as quickly as possible. Due to commitments at our new facility yesterday and today we are targeting the repair to take place in the evening hours. We apologize for the delay and will work to repair this issue as soon as possible.

Update: June 17th 2:42 PM
The listserv server is now back online.  Please let us know if you continue to have any trouble.  Any messages not delivered by this time should be sent again.  We regret the inconvenience.

All users of our Google Apps system now have access to Google Wave.  This powerful collaboration tool allows for multiple people to work in real time in one place on the same information.  This capability goes beyond what you can do with Google Docs.  Google Docs is a system where you edit one static document that everyone can log into and modify.  Google Wave allows for everyone to see the document grow and change organically.  We are very excited to be able to present this new feature as part of our Google Apps e-mail server migration.  Take a few minutes to watch this brief introduction video on what Google Wave can do.