Contacting the IT Office
Before contacting us, please restart your computer to see if that resolves your issue. If it doesn’t, check the IT Blog for known issues and the Frequently Asked Questions (FAQ) page for self-service issues. Also, the links to documentation at the right side of the page can answer many questions about systems used by the IT Office.
If the previous methods don’t resolve your issue, send email to firstname.lastname@example.org. If your conference email is not working, please send from an alternate email address and include your full name. If you are unable to send email, use the web submission form and include your full name and phone number where you can be reached, along with your issue. If you are unsure of whom to contact, don’t contact multiple people. We will route your request accordingly. We appreciate your patience while we resolve your issue.
Smartphone – Since these devices are not NCCUMC owned equipment they are not supported by the IT Office. Please check the FAQ if you are having an issue with your device or contact your service provider.
Conference Email – Please submit copies of error messages or returned emails, addresses to or from which there are issues, dates, and the email program being used, e.g. Gmail, Outlook.
Moodle – Please contact Christine Harman at email@example.com for issues related to NCCUMC Online Learning classes and website.
Other – It will help us if you include what you where doing when the issue started and a brief, specific description of the issue and if others are experiencing the same issue. It would also help to include, if applicable: the software used, exact text of any error messages. An image of your screen can be helpful for some windows that won’t allow cutting & pasting of the error message, see how to make a screenshot.