The Information Technology (IT) Office has completed repairs on all Conference e-mail delivery systems. All of the major Internet Service Providers (ISP) have been informed of our repairs and have now removed our servers from their spam filters. Please do not send a repeat e-mail if you have sent one recently that has not been returned. If you have not received a bounce error or the recipient has not yet received the message, then it is still sitting in our e-mail queues. Now that all of the major ISP’s have removed us from their block lists we anticipate full resumption of e-mail delivery within the next twelve hours.
All Internet Service Providers are now processing our e-mail normally with the exception of RoadRunner. Due to their restrictive inbound rate limiting policies, delivery of the RoadRunner backlog in our queues will take longer. Unfortunately, there is nothing further that the IT Office can do except to wait for their policy limits to time out. If you have sent e-mail to a rr.com e-mail address and it hasn’t yet bounced, then it is still sitting in our queues waiting to be delivered. Please do not send it again. It should deliver or bounce within the next twelve hours.
On a related note, we have initiated limits on the rate at which we send e-mail to any rr.com e-mail address. This is done in the hope that we will not experience delivery delays again. While this may introduce a small artificial delay in delivery during times of regular usage, we hope that this change will prevent wide scale outages of service to this domain during times of peak usage. As we move forward the IT Office will be monitoring the effects of our own rate limiting policy to make sure that it does not have a large impact on overall operations. Roadrunner’s inbound policies affect e-mail traffic from all organizations, not just ours.
Those of you who have been reporting issues over the last few days regarding e-mail not delivering properly should check your e-mail accounts tomorrow to see if the e-mails have delivered. Please continue to check this webpage for updates and contact Douglas Ward directly with any questions, concerns or outage reports.