Contacting the IT Office
Before contacting us, please reboot your computer to see if that resolves your issue. If not, check the IT Blog for known issues and the Frequently Asked Questions (FAQ) page for self-service issues. Also, the links to documentation at the left side of the page can answer many questions about systems used by the IT Office.
For issues that need to be reported to the IT Office, use email whenever possible and if your conference email is not working try to give an alternate email address where we can contact you. If you are unable to give an alternate email address use the web submission form. If you are unsure of who to contact, don’t contact multiple people when reporting an issue, we will route your request accordingly. And lastly, if you resolve your own issue please let us know. We appreciate your patience while we resolve your issue.
Blackberry/Smartphone – Since these devices are not NCCUMC owned equipment they are not supported by the IT Office. Please check the FAQ if you are having an issue with your device or contact your service provider.
Other Than Email – Please understand that with the volume of issues received at the help desk we are usually away from the phone. To help us resolve issues efficiently, send email if possible. It will also help us if you include what you where doing when the issue started and a brief, specific description of the problem and if others are experiencing the same issue. When possible, also include: the software used, exact text of any error message given. An image of your screen or screenshot can be helpful for some windows that won’t allow cutting & pasting of the error message, see how to make a screenshot.
If You Can’t Send Email – Please leave a brief voice mail message with the nature of the issue, your name, and the phone number where you can be reached.
Specific Email Messages – Please send us copies of any error messages or returned emails, addresses to or from which there are problems, dates and approximate times of problem emails, and the email program being used, e.g. Gmail, Outlook 2010, Outlook Express.
For issues related to the systems below, please contact the listed person directly:
Email - Linda Smith
NCCUMC or local church website – Derek Leek
Online Data Collection System – Jennifer Walls
Moodle - Christine Harman
Other – David Reid