The Information Technology (IT) Office has been receiving multiple reports regarding the following sample e-mail:

From: Customer Care Centre <tish72976@sbcglobal.net>
Date: July 23, 2010 9:50:04 PM EDT
To: undisclosed recipients: ;
Subject: Alert!!!
Reply-To: customercaredpt01@live.com

An HTK4S virus has been detected in the nccumc.org Webmail server,and all nccumc.org webmail accounts need to be upgraded immediatly to prevent damage to the nccumc.org webmail. You are therefore required to provide your account identities listed below to enable us verify and perform maintainance in your account with the new HTK4S anti-virus/anti-Spam version 2010. failure to provide your valid information, your account will be suspended temporarily from our services.

Full Name:………………
User Name……………
Password:…………
Date Of Birth:………..

Copyright nccumc.org Webmail 2010 All Rights Reserved

This is not a legitimate e-mail message.  It was not sent by a representative of the IT Office.  We will never send any of our e-mail accounts a message asking for personal information.  If you receive this type of e-mail requesting any kind of personal information then it is not legitimate and you can safely delete it.  The only way in which we collect personal data is through our Online Data Collection System.  Please feel free to contact David Reid or Douglas Ward if you have any additional questions or concerns.

The Information Technology Office has been receiving reports of delayed delivery to Timewarner (Roadrunner) e-mail addresses from all over our Conference.  Unfortunately this e-mail system has a rate limit for how many e-mail messages than can accept from one server per hour.  Since many of our churches (as well as the Conference) attempt to communicate with this e-mail system we are well over the limit.  We have initiated discussions with this Internet Service Provider to have our server white listed.  Until then the e-mail is delayed and not bounced.  It will be delivered later in the day after you send it.  If you would like to read more about this issue you can do so here.

The Information Technology Office has corrected an issue involving legitimate e-mail messages being marked as spam after the New Year.  Unfortunately the spam filter that looks for e-mail with illegitimate dates (ie. the future) has been misfiring on legitimate e-mail sent on 1/1/2010.  I corrected this rule at 9 AM on 1/2/2010.  Anything sent before this time was likely marked as spam incorrectly.  This issue does not affect e-mail sent during 2009.  We regret the inconvenience.  Please be sure to contact us directly with any questions or concerns.

The Information Technology Office has completed repairs on the mailing list server.  Please report any issues that you encounter.

The IT Office discovered and repaired an issue on our main e-mail gateway this morning at approximately 8:30 AM.  This gateway scans all incoming and outgoing e-mail for spam and viruses.  As such, all e-mail traffic has unfortunately been delayed today.  You may notice in the early evening hours e-mail that was sent some time ago.  No traffic has been lost and all backlogged e-mail should be delivered by this evening.  We regret any inconvenience this may cause.